We are happy to refund or exchange any goods that are delivered faulty or damaged. All returns must be accompanied by an authorisation code. To receive your authorisation code please email us on explaining the reason for wanting to return your item. All returned items must be received by us within 14 days from you receiving your order. All items must be returned in there original packaging including dust bags and any wrapping. Once we receive your returned item we will inspect it and if approved we will contact you to arrange a refund minus any postage costs.